Steve Westrop

Steve Westrop

IT Consultant; Operations Manager
Name:Steve Westrop
Date of birth:October 1974
Address:Stanford-le-Hope, Essex
Phone:+44 (0)7550 089918
Email:steve@old.westrop.me.uk
Website:http://s6connect.com
An IT & Business Management Consultant with a background in Education, Charity Management and the Voluntary Sector, Steve is the Director of S6 Connect, an Independent Distributor for Utility Warehouse Discount Club, Frontline Operations Manager at WORK[etc], and - most importantly - Samuel's Dad. Before parenthood and disability struck in 2006 he worked as a Church leader, teacher, counsellor, writer, magician and more; later becoming the IT Director and then also Operations Director of a national charity supporting disabled parent families, and then rebuilding his own Consultancy business, supporting SMEs and non-profits throughout the UK. Steve continues to support several local and national organisations in the UK with their IT needs as well as ensuring excellence at WORK[etc]. A Professional Member of the Chartered Institute for IT and a Google Apps Partner (among other things), Steve can also be found on LinkedIn.

1 | Employment

2007 - present

1. S6 Connect Ltd (previously PuzzledWorld)

Director

Director of local IT Consultancy providing services to charities, small businesses, home users and more. Services include WebHosting, email, online backup, computer repair, software sales, virus protection, data recovery, telecoms, VOIP, SMS, VirtualFax, broadband, business phone numbers.

2013 - 2018

2. WORK[etc]

Frontline Operations Manager

As the Company and user-based expanded so did the role… Currently overseeing all frontline operations across the Company – particularly Support, Sales and Training – as well as helping reshape the global operations of this thriving micro-multinational company. Responsible for ensuring excellence in all customer interaction, rapid resolution on all Support Tickets, and delivering training, consulting and implementation of WORK[etc] across multiple industries.

2011 - 2013

3. WORK[etc]

Product Specialist

Provide front-line customer support and training for this excellent cloud-based (SaaS) integrated business management tool, enabling hundreds of businesses across the globe to better manage their contacts, projects, billing and more. Particular responsibility for UK and European clients.

2 | Education & Training

1994 - 1997

1. University of Wolverhampton

DipHE Education & Religious Studies

3 | Memberships

2010 - present

1. Chartered Institute of IT

Professional Member

Awarded Professional Membership of the Chartered Institute of IT (British Computing Society) in recognition of the IT services developed for local and national charities.

2008 - present

2. Asocciation of Computer Repair Business Owners...

Member
2011 - present

3. Federation of Small Businesses (FSB)

Member

Skills